Support Services

As a long-time premier provider of Oracle professional services, brij understands the urgency of adapting to ever-evolving business needs resulting from growth and change. brij’s full suite of cost-effective packaged and personalized service offerings are designed to meet those needs.

The brij team of senior support specialists work collaboratively with your enterprise application users and support team to deliver a wide array of reliable and scalable technical services that reduce overhead cost, lower risk and insure you have the right resources at the right time.

Key Benefits

Manage your enterprise software environment with scalability, quality assurance and accelerated time to value. Some key benefits of choosing brij as your enterprise application support services partner include:

  • Predictable support budget
  • Access to expert, Certified resources that serve as an extension of your internal team, delivering quality results
  • Higher service levels with dedicated expert resources supporting your enterprise application environment
  • Operational efficiency by freeing up your internal resources to focus on core business needs
  • Effectively manage IT expenses with flexible plans to support growth and change

Fully-Managed Support Services

brij’s fully-managed support service offerings are available as packaged or standalone solutions including:

  • Application Development Services
  • Systems Support Services
  • Proactive Management
  • Tickets
  • Scheduled & Monitored
  • On-Demand Projects
  • Cloud & Hosting Solutions

Enterprise Application Systems Support Service

Delivered by Senior System Administrators and CNC Consultants, our Systems Support Service packages help you focus on business operations, instead of the back office. Whether temporary staff augmentation or completely outsourced support, brij personalized Managed Systems Support packages offer levels of response times, proactive management of your enterprise application environment and unmatched quality that only comes with experience.

Available Systems Support Services Include:

  • Dedicated Support Hours
  • Enterprise Application System Audit
  • Proactive Application Monitoring
  • Application Lifecycle Management
  • User Administration
  • Security Administration
  • Printer / Job Administration
  • Server Administration
  • Level 2 Issue Resolution
  • Menu Management
  • User Generated Content Management
  • Runtime Features Administration
  • Media Object Management
  • Technical Upgrade Planning
  • Tools Release Upgrades
  • System Tuning
  • Backup Monitoring
  • Infrastructure Patching
  • Business Services Administration